General Food Security Authority Letadom Privacy Policy

Letadom Privacy Policy

This policy explains how the Letadom mobile application uses information and device permissions, including camera and location access.

Application: Letadom
Package ID: sa.gov.gfsa.flwp.app
Publisher/Entity: General Food Security Authority (GFSA)

Overview

The General Food Security Authority is committed to protecting the privacy and confidentiality of users' information. This Privacy Policy applies to the Letadom mobile application and describes what information may be collected, why permissions are requested, and how information is protected.

By using Letadom, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use the application.

  • Effective dateMay 26, 2026
  • Last updatedMay 26, 2026
  • App platformMobile application
  • Primary purposeFood loss and waste related services

Information We Collect

Letadom may collect information that you provide directly through the application, information generated while using app services, and limited technical information required to operate and secure the application.

Information you provide

  • Contact or account information when you register, submit a request, or communicate with GFSA.
  • Information submitted in forms, reports, requests, attachments, or support messages.
  • Photos or documents only when you choose to capture or upload them through an app feature.

Automatically processed information

  • Device and app information such as device type, operating system version, app version, language, and basic diagnostic data.
  • Usage and performance information used to maintain service quality, troubleshoot issues, and protect the app from misuse.

Camera and Location Permissions

Letadom requests permissions only when they are needed for app features. You can manage these permissions from your mobile device settings.

Camera

The camera permission is used to let you take photos, scan documents, or attach visual evidence when using relevant app services. Letadom does not access the camera in the background and does not capture photos unless you initiate the action.

Location

The location permission is used to identify or confirm a service location, improve the accuracy of submitted reports, and support location-based app features. Location data is used only when required by the service you are using or when you grant permission through the device.

How We Use Information

GFSA uses information collected through Letadom for lawful service-related purposes, including:

  • Providing, operating, and improving Letadom services.
  • Receiving, reviewing, and processing user submissions, reports, and requests.
  • Communicating with users about submitted requests or support matters.
  • Protecting the application, users, and GFSA systems from unauthorized access, abuse, fraud, or security incidents.
  • Preparing aggregated statistics and service quality reports that do not identify individual users where possible.
  • Complying with applicable laws, regulations, government requirements, and official procedures in the Kingdom of Saudi Arabia.

Sharing and Disclosure

GFSA does not sell users' personal information. Information may be shared only when necessary for service delivery, legal compliance, security, or official government purposes.

Information may be shared with authorized GFSA departments, service providers operating under appropriate obligations, or competent authorities where required by applicable law or regulation.

Security and Retention

GFSA applies administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, disclosure, alteration, or loss.

Information is retained only for as long as necessary to provide app services, process requests, maintain records, meet legal obligations, resolve disputes, and protect GFSA systems. Retention periods may vary depending on the type of service, record, and applicable regulatory requirements.

Your Choices

  • You may disable camera or location permissions from your device settings. Some app features may not function without the required permission.
  • You may choose not to provide optional information, but this may limit the services available to you.
  • You may contact GFSA to ask questions about this policy or about information submitted through Letadom.

Updates to This Policy

GFSA may update this Privacy Policy from time to time to reflect changes to the application, services, legal requirements, or security practices. The latest version will be made available through the application or the relevant GFSA channel.

Contact

For questions or comments about this Privacy Policy or the Letadom application, please contact the General Food Security Authority through its official channels.